10 Best Customer Experience Tools for 2021

It’s simple. Happy customers are the best customers. They’re more likely to buy from you and be loyal to your brand over time. Over the last decade there has been a significant shift towards customer-centric business models, where every business decision relates back to how it will impact the customer....

Letter from the Founder

liveweb + Front: Your customer experience secret weapon  The numbers are a call to action. 86% of consumers prefer to interact with a human for service, sales, and support. At brick-and-mortar stores, customers expect immediate attention, problem resolution, and answers to their questions. And Gartner notes that 89% of companies...

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